Terms and Conditions

 

DELIVERY LOCATIONS

We offer tracked delivery to all 50 states in the U.S. and Canada.

DELIVERY TIME

An estimated delivery time will be provided to you once your order is placed. Delivery times commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We will use reasonable commercial efforts to fulfill all orders on the same day every three months. Please note we ship only on business days and do not ship on weekends or holidays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

SHIPPING COSTS

To find out how much your order will cost, simply add the item you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Shipping costs for orders shipped in the United States are a flat cost. Orders shipped outside the United States are based on the weight of the season’s box and your shipping address. Additional shipping charges may apply to remote areas. You will be advised of any such charges on the checkout page.

TAXES:

Orders being shipped in the United States: Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states where the goods sold over the internet are taxable.

Orders being shipped outside the United States: Your initial price will include the price of the product plus shipping. International customers are then required to pay any relevant duties, customs, or taxes associated with their country upon delivery of their box.

RETURN POLICY/REFUNDS

If you receive a defective item, please contact us no later than thirty days from your receipt of the defective item at contact@shopkinsdirect.com with details and photos of the defect as well as any other relevant information and we will make best efforts to determine a workable solution. We do not accept returns or exchanges unless the item purchased is proven by the customer to be defective.


If it is necessary for the product to be returned, upon receipt of the returned product we will fully examine the product and notify the customer via e-mail, within a reasonable period of time, whether the customer is entitled to a refund or a replacement as a result of the defect. If the customer is entitled to a replacement or refund, we will either replace the product or refund the purchase price using the original method of payment. Whether we replace or refund the item will be at our sole discretion.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. Responsible for any loss or damage to items during return shipment as well as ensuring that we receive the returned product is solely that of the customer.

RISK OF LOSS

Any merchandise purchased from our Site will be shipped by a third party carrier. Therefore, all risk of loss and title for the merchandise is passed on to you as soon as we delivery the merchandise to a third party carrier of our choosing. Any and all missing or damaged goods must be reported within 30 days of shipping in order to qualify for a replacement, always subject to product availability. Any and all refunds will be at the discretion of customer service.

USER GENERATED CONTENT

By creating, uploading and sharing any and all consumer experiences and reviews of purchased merchandise via photographs, videos, images, music, comments, or other forms of expression, you expressly and implicitly grant CultureFly a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable license to use, reproduce, prepare derivative works of, display, and perform your user generated content in any legal manner for the sole benefit of CultureFly.

QUESTIONS

If you have any questions about the delivery and shipment or your order, please email us at contact@shopkinsdirect.com. 

TERMS OF SERVICE

INTRODUCTION

This website is operated by Shopkins Direct. The terms “we”, “us”, and “our” refer to Shopkins Direct. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms & Conditions. If you do not agree to the Terms & Conditions, you are not authorized to access our website, use any of our website’s services or place an order on our website.

USE OF OUR WEBSITE

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract. You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems. You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Terms & Conditions.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website. All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in United States dollars (USD). We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities. We do not guarantee the accuracy of the color or design of the products on our website. We have made efforts to ensure the color and design of our products are displayed as accurately as possible on our website, but you acknowledge that the actual delivered product may vary from it as displayed on our website.

SUBSCRIPTION CONTRACT

The Subscription Contract is between You And Us. Quarterly Subscriptions: By purchasing a Quarterly Subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods and your payment method will automatically be charged for each successive quarterly period at the then-current subscription rate. To cancel your Subscription anytime, you must log on to your account and follow the cancellation procedures. If you cancel, you may use your subscription until the end of your then-current subscription term. If you’d like to cancel your next Shopkins Direct, you must do so on or before the commencement of the next subscription cycle the first month of the subscription cycle. The subscription cycles begin on the 15th day of calendar quarters meaning January 15, April 15, July 15 and October 15 so that for a cancellation to be effective it must be made before the start of the given subscription cycle. (Shopkins Direct may submit periodic charges (e.g., quarterly) without further authorization from you, until you provide the required notice terminating your subscription and this authorization or wish to change your payment method. Such notice will not affect charges submitted before Shopkins Direct reasonably could act. Company may terminate agreement at any time provided Customer receives refund for any product paid for but not delivered.

LINKS TO THIRD-PARTY WEBSITES

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

USE COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership. You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content. You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party. We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

YOUR PERSONAL INFORMATION

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

ERRORS AND OMISSIONS

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. We do not undertake to update, modify or clarify information on our website, except as required by law.

DISCLAIMER AND LIMITATION OF LIABILITY

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components. You agree to look to the manufacturer for enforcement of any warranties or merchantability or for damages in connection with defective products. The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages. Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

ENTIRE AGREEMENT

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

WAIVER

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

HEADINGS

Any headings and titles herein are for convenience only.

SEVERABILITY

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

GOVERNING LAW

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of State of New York without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must only be brought before the courts of The United States of America or New York State, all venued in New York County, New York, and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

QUESTIONS OR CONCERNS

Please send all questions, comments and feedback to us at contact@shopkinsdirect.com.

PRIVACY POLICY

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

INTRODUCTION:

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

IDENTIFYING PURPOSES

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

CONSENT

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

LIMITING COLLECTION

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

LIMITING USE, DISCLOSURE AND RETENTION

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. We may, however, provide your contact information, including your email address, to other third parties, that may have interest in contacting you, to the fullest extent permitted by law. We may also provide your personal information in connection with the sale or merger of our business.

ACCURACY

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

SAFEGUARDING CUSTOMER INFORMATION Personal Information will be protected by security safeguards that are reasonably appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

CUSTOMER ACCESS

In our sole discretion, upon request, you will be informed of the existence, use and disclosure of your Personal Information. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

COOKIES:

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to remember and process the items in the shopping cart, improve our website’s functionality and in some cases, to provide visitors with a customized online experience. You consent that we may place such cookies on computer you use to access our website without further notice to you. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

ADROLL

Occasionally, we use AdRoll to serve targeted adverts to customers.  When visiting our  site, third parties (such as AdRoll) may place cookies on their browsers for targeted advertising purposes.  Data collected may include, but is not limited to, IP addresses, cookie identifiers, and website activity.

You can opt out of receiving targeted ads served by AdRoll by clicking on the blue icon in the corner of the ads or by clicking here. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device. 

OTHER WEBSITES:

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. We therefore suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS

You may direct any questions or enquiries with respect to our privacy policy or our practices by emailing contact@shopkinsdirect.com

 

 

CONTEST TERMS AND CONDITIONS

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED BY LAW.

  1. Eligibility:
    Open worldwide who are 18 years or older. Void where prohibited or restricted by law. Sponsor and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (collectively, the "Promotion Entities"), and members of their immediate families and/or persons living in the same household as such persons, are ineligible to enter the Sweepstakes or win a prize.
  2. Prize:
    Each winner will receive one (1) Shopkins Direct box. Sizes subject to availability. The Host will not replace any lost or stolen prize items.
  3. Disclaimer:
    Host and Participating Hosts will not be responsible for: (a) any late or lost entries; (b) telephone, electronic, hardware, software, network, Internet, or other computer or communications-related malfunctions or failures; any giveaway disruptions, injuries, losses or damages caused by events beyond the control of Host or Participating Hosts or by unauthorized human intervention; or (c) any printing or typographical errors in any materials associated with the Giveaway.
  4. Entry Deadline Date:
    All entries for the Giveaway through this must be received on or before the given “Entry Deadline Date” to be eligible to win a prize.
  5. Entries:
    Automated or robotic Entries submitted by individuals or organizations will be disqualified. Internet entry must be made by the entrant. Any attempt by an entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void that entrant’s Entries and that entrant may be disqualified. Final eligibility for the award of any prize is subject to eligibility verification by the Host. The Host’s database clock will be the official timekeeper for this Sweepstakes.
  6. Winner Selection:
    One (1) winner(s) will be randomly selected on or shortly after the Entry Deadline Date. If your Entry name is selected and you meet the eligibility requirements and otherwise comply with the Official Giveaway Rules, you win the prize. Winner will be notified at the comment on or about 48 hours after the random drawing. Winner must respond within 48 hours of notification or forfeit the prize, in which case an alternate winner will be selected. Any winner notification not responded to or returned as undeliverable may result in prize forfeiture.

    All giveaway prizes will be shipped directly by CultureFly (Sponsor) to the winner. The winner’s information will be provided to the Sponsor. In the event the Sponsor fails to send the prize, the Host and all Participating Hosts will not to be held responsible or liable in any way. Failure to produce a prize falls solely on the Sponsor. The Host and all Participating Hosts cannot be held accountable for the actions of the Sponsor

  7. Taxes:
    ALL FEDERAL, STATE AND LOCAL TAXES ASSOCIATED WITH THE RECEIPT OF ANY PRIZE ARE THE SOLE RESPONSIBILITY OF THE WINNER.
  8. Prize Substitution:
    Winner may not substitute the prize for any other prize or for cash, however, Host or the Sponsor may substitute the prize for any other prize of equal or greater value, in its reasonable discretion, in the event the prize is not available for any reason outside of sponsor’s reasonable control.
  9. Errors and Disputes:
    Host and Participating Hosts are not responsible for any incorrect or inaccurate information, whether caused by website users or by any of the equipment or programming associated with or utilized in the Giveaway or by any technical or human error, which may occur in the processing of submissions in the Giveaway. Host and Participating Hosts assume no responsibility for any misdirected or lost mail, or any error, omission, interruption, deletion, defect, delay of operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, Entries. Host and Participating Hosts are not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to entrant’s or any other person’s computer related to or resulting from participating downloading materials in the Giveaway.

    If, for any reason, the Giveaway is not capable of running as planned, including infection by computer virus bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Host which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Giveaway, then Host reserves the right in its sole discretion to cancel, terminate, modify or suspend the Giveaway. In such event, Host may, in its sole discretion, perform the random drawing from among all eligible Entries received prior to or after such cancellation, suspension, or modification.

    In the event of a dispute concerning who registered online to participate in the Giveaway, the registration will be declared to have been made by the authorized account holder is defined as the natural person who is assigned to an email address by an internet provider, online service provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. A potential winner may be requested to provide Host with proof that the potential winner is the authorized account holder of the email address. If a dispute cannot be resolved to Host’s satisfaction, the entry will be deemed ineligible. In the unlikely event that the winning prize number is duplicated, or a similar error occurs, Host may conduct a random drawing among such inadvertently duplicated numbers or apply another equitable remedy in its discretion to determine the winner. Decisions made by Host are final.

  10. Technical Problems:
    The Giveaway may be canceled, suspended and/or modified, in whole or in part, if in the opinion of Host any fraud, technical failure or other factor beyond its control impairs the integrity of the Giveaway.
  11. General Release:
    By entering the Giveaway through this website, you release Host and Participant Host from any liability whatsoever, and waive any and all causes of action, related to any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the giveaway or delivery, misdelivery or acceptance of any prize (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to or destruction of property, rights of publicity or privacy, defamation or portrayal in a false light, whether intentional or unintentional), whether under a theory of contract, tort (including negligence), warranty or other theory.
  12. Privacy:
    All entrants acknowledge that if they are chosen as a winner, certain of their personally identifying information may be disclosed to third parties at least as required by law, including, without limitation, on a winner’s list. All personal information submitted as part of the Giveaway may be shared by and between the Promotion Entities, and each of the Promotion Entities will use such information in accordance with their respective independent online privacy policies. The personal information provided by Giveaway winners is ONLY used to provide the Sponsor with shipping information and the Host and Participating Hosts are not responsible for the actions of the giveaway Sponsor.
  13. Facebook Disclaimer:
    Entrants should understand that they are providing their information to the Host and Sponsor, and not to Facebook. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.

Giveaway and photos provided by CultureFly.


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