How it works

FAQ

General Questions

What's inside the Shopkins Direct?

Inside each box, you’ll receive a selection of exclusive Shopkins products. These items are limited edition, so don’t miss your chance to add them to your collection!

Who are we?

Shopkins Direct is brought to you by CultureFly, an official licensee of Shopkins.

Can’t I just buy these items in stores?

No! Shopkins Direct features exclusive items that are not available anywhere else.

How often will I receive Shopkins Direct?

Shopkins Direct is a subscription service. You will receive a new mystery box every quarter.

When will my Shopkins Direct ship?

Winter box: Billed on November 15th, Ships Mid-December
Spring box: Billed on March 15th, Ships Mid-April
Summer box: Billed on June 15th, Ships Mid-July
Fall box: Billed on September 15th, Ships Mid-October

Can I give a Shopkins Direct subscription as a gift?

Yes. You can gift a subscription by creating a new account with a new user name and password for the recipient.

What countries do we ship to?

We currently ship to the USA and Canada.

How much does shipping cost?

Our boxes will ship anywhere in the USA for a flat rate of $7. We also offer shipping to Canada for $20.

Once my box ships, how long will it take to arrive?

If you are a subscriber located in the USA, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 1 to 5 business days.

If you are a Canadian subscriber, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs and that you are responsible for any associated import fees.

Any new subscription for Shopkins Direct that comes after that quarter's box has already started shipping may take up to two weeks to ship.

Why are we asking for your shirt size and shoe size?

Some boxes will contain amazing Shopkins apparel. We ask for your sizes at sign up to make life a piece of cake!

What is the difference between the Quarterly and Annual plans?

We offer two different plans to make it easier for you to get your Shopkins goodies. Both plans are set to auto-renew, so you never never miss a box.

Quarterly Plan = costs $30 plus shipping, you will be billed a month before your box ships.

Annual Plan = costs $27 per box plus shipping, you will be billed for all 4 boxes at signup.  

If you choose to sign up for the Annual Plan, you’ll save 10% per box!  

If I subscribed to the Quarterly or Annual Plan, do I automatically get renewed?

Yes, you will automatically be renewed for the original plan you purchased.

When will I be billed for a recurring subscription? **Please note, you will be charged in full on initial signup**

At signup, you will be charged $30 plus shipping for the Quarterly plan and $108 plus shipping for the Annual plan. Both plans are set to auto-renew once your initial plan has ended. Please refer to the chart below for billing dates.

Spring box: March 15th

Summer box: June 15th

Fall box: September 15th

Winter box: November 15th

What currency will I be charged in?

All orders on ShopkinsDirect.com are processed in U.S. dollars.

What payments do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

How do I update my payment information?

In order to change your Credit Card info, Log into your account, click Manage Subscriptions then Billing Information and then click on Edit Card.

How do I cancel my subscription?

We’re sorry to see you go! If you have to cancel your subscription click on the My Account Icon >  click on Manage Subscriptions > click Cancel > Select your Reason and hit Cancel Subscription.

Quarterly Plans can be cancelled between seasons, as long as your next box hasn’t shipped.

Annual Plans can be cancelled after your 4th box has shipped.

Account Questions

How do I change my t-shirt size?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and then click Change Product Size.

How do I change my shipping address?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and you will be able to update your billing and shipping addresses.

To avoid having your package lost, please make your updates before the following dates.

Spring box: March 15th

Summer box: June 15th

Fall box: September 15th

Winter box: November 15th

Exchanges and Returns

An item was broken or damaged in my Shopkins Direct box. What should I do?

Any damages, refunds or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.

We do not offer refunds or replacements for items that have been used, washed or tampered with.

As a mystery style subscription, we do not offer returns, refunds or credits for the dissatisfaction of subscription contents.

You may reach out to customer support with photos documenting the damage in a photo or video in an email with the full name and email associated with the account.

We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.

Please do take note that waiting for a replacement can take up to 8 weeks.

Send an email with a picture of the damaged item to: contact@Shopkinsdirect.com

If, for any reason, a full return of the box is approved, the box will need to be returned to us unopened and in the original shrinkwrap.

My Shipping box has a dent?

We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.

I received the wrong shirt size. What should I do?

Looks like we have egg on our face! We work really hard to make sure every box is eggcellent. But if you received the wrong size in your box please send an email to: contact@Shopkinsdirect.com

Still need help?

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